FAQ

DO YOU SELL REFURBISHED OR FACTORY SECONDS?

At BlackVue Australia, we only sell new and genuine stock. Refurbished items are only used for warranty replacements, upgrades or for product demonstrations. If you feel you may have been sold a refurbished camera instead of a new one, please contact us for further assistance.

DO NEW MODELS WORK WITH OLDER MODEL CIG CABLE CONNECTIONS?

If you have a previous model of our cameras, some older models will have a cigarette cable that still fits the latest new models.

The following older units are compatible with new BlackVue models: *excludes the DR490L-2CH

BlackVue DR300G | DR400G | DR400G II | DR3500-FHD | DR450-1CH

DO YOUR CAMERAS WORK ON A MAC?

Yes! All BlackVue cameras we sell are indeed Mac compatible! The user software is one of the very few dash camera viewers in the world that works on a Mac computer.

BlackVue cameras also work on your Apple smartphone as well as Android. Models with WiFi enable you to wirelessly connect to the camera and units without WiFi can also be used on a smart phone by inserting the micro SD card into an Android compatible phone.

DO YOUR CAMERAS WORK ON BATTERIES?

Car dash cameras which use internal batteries to run can create problems for the end user. Over our years of testing, we have found that using batteries in car cameras is not ideal in Australia's hot climate, because batteries will shutdown and fail in the heat long before the camera will. We have also found that cameras that run on batteries are only low end, and provide poor video quality as Full HD cameras require more power to run than what batteries can provide. Our cameras do use small lithium internal batteries to store saved data, and keep the date and time in sync.

If you're looking for a high quality camera that will offer you high performance, then avoid car dash cameras which rely on internal rechargeable batteries.

HOW DO I CONNECT THE BLACKVUE TO MY SMARTPHONE?

The BlackVue DR500GW/DR650S/DR750S/DR900S Series cameras have built-in WiFi which allows them to connect to a smart phone device or tablet device via the BlackVue application. This can be downloaded free from the Apple or Android app store. When connecting your camera to your phone/tablet device, please make sure that WiFi has been enabled on the camera and the phone. You then go into settings and find the signal of the camera, e.g.: 'DR500GW-E0ACD0'.

Use the default password 'blackvue' to connect to the camera. Once successfully connected to the camera via the WiFi connection you can then start the BlackVue C application and log in to the camera to view footage, download footage, change settings and more.

WHERE ARE YOUR PRODUCTS MADE?

BlackVue products are manufactured in South Korea. BlackVue dash cameras are designed using the highest quality components in state of the art factories in SEOUL. Products manufactured in South Korea have a strong and well known reputation for being one of the most efficient countries in manufacturing, leading the world alongside with JAPAN in technology.

DO YOU DO TRADE-INS?

We do not offer trade-ins for older models. If you have purchased the incorrect model and the box is not opened, and in the same condition you received it in, your retailer may be able to offer an exchange for the desired model. This is subject to the retailer and up to their discretion at all times.

DO YOUR CAMERAS DO LOOP RECORDING?

All BlackVue car cameras use advanced loop recording. Loop recording means the camera will automatically delete the oldest dated files to make room for new recordings e.g. the camera may be deleting recorded files from last Tuesday when you're driving on Sunday morning. Essentially, there is no need to format the SD card when it becomes full (like GoPros need). The user can continue to use the camera long term without the unit needing constant attention. This is one of the major advantages when comparing a sports/action camera to a specialised in-car camera.

HOW CAN I FIND OUT WHEN NEW PRODUCTS COME OUT?

We update this website with our new products as soon as they become available, so you will always have online access to information about our latest products. You can also subscribe to our newsletter to ensure you stay up to date with any upcoming news or product releases.

CAN I INSTALL YOUR PRODUCTS MYSELF?

All of our cameras are essentially plug & play which means they come with everything you need to get started. DIY installation is simple as it involves mounting the product to the interior of your car's windscreen, and then plugging the unit into the cigarette lighter for power. If you would like to have all of the cables fully concealed, we recommend visiting one of our local suppliers who will most likely be able to supply you with the camera, and professionally install it for you as well.

DO YOUR PRODUCTS REQUIRE FIRMWARE UPDATES?

It is not essential to make sure your camera has the latest firmware as it will continue to run with older firmware, however, we recommend you update the firmware of your camera when new firmware is released. This is because new firmware changes often have improvements in the software and will improve the performance or efficiency of your camera.

To check for the latest updates, please visit our downloads page.

If you require assistance in updating your camera to the latest firmware please visit our support centre.

IMPORTANT: If you have purchased an illegally imported product or a product that is in Korean, you cannot simply install the latest English firmware as this will cause the device to permanently fail. Please contact us if you have purchased a product from an unauthorised seller.