FAQ

HOW DO I UPDATE THE FIRMWARE ON MY CAMERA?

For BlackVue Cameras:

To carry out a firmware update on your BlackVue dash cam, you will need to format all data on the SD card. Make sure you have copied any important videos you may want to keep from the SD card first as you will lose all data when formatting. Please visit our downloads page for a link to the SD card formatting software you may need.

After formatting, downloaded the latest firmware that is specific to your camera's model, from our downloads page

You should now have a .zip file. Unzip the downloaded file and it will have a folder called 'BlackVue'. The next step is to simply copy this entire folder onto the SD card (which should be blank). After you have copied the new folder onto the card you sould only see one main folder on there, the BlackVue folder.

Now that you have copied the latest firmware file onto the card, please re-insert the card into the camera and the firmware update will complete the next time your camera is powered on.

Firmware Upgrade Guide

STEP-1
Access the BlackVue downloads page from your computer here: LINK

STEP-2
Download the latest firmware for your camera model.

STEP-3
Unzip the downloaded firmware file. Need Help on this one? 

STEP-4
Insert the BlackVue SD card into your computer, using the provided USB reader.

STEP-5
Format the microSD card in the Viewer. On Mac, after clicking the Format button, chose MS-DOS (FAT) in the Disk Utility. 

STEP-6
Copy the entire 'BlackVue' folder to the formatted SD card.

STEP-7
Insert the SD card in your BlackVue dashcam and turn the power on to apply the upgrade.

STEP-8
The dashcam will reboot automatically after applying the upgrade. Upgrade now completed. 


Please refer to the notepad file also included in the download which should clearly describes the steps needed.


CAMERA UNIT IS NOT POWERING ON?

If in the event your camera is not powering on, we recommend checking the connections to the camera as well as the power source. The best method in ensuring the power source is still working is to use a test light or dc volt meter. If you don't have a test meter, you can try plugging other accessories into the cigarette port to make sure it is still working.

If you have confirmed the device is definitely connected to an active 12V power supply, we recommend finally checking the cigarette cable for any signs of wear or a missing fuse. The tip of the cigarette cable will have a fuse in the end, if this is blown the cig cable will not work. The cig cable may also have an in-line fuse in which this should also be checked.

If the system still does not power on after these checks, the device may be faulty and a warranty return is needed. Please proceed to our warranty returns page to complete a warranty return for your system.

If the system is outside of warranty, please contact us for further assistance on having the unit repaired by us.

For more information on our policies please visit our terms & conditions page.

HOW DO I CHANGE THE SETTINGS USING A MAC?

The BlackVue viewer on a Mac operating system is slightly different to what a Windows user will see. Changing the settings using a Mac is fairly simple.

To change the settings please click on 'BlackVue Viewer' on the top of your screen near the Apple logo. You will need the viewer program to be running and open to see this. Next, click to 'Preferences...' to change the settings. Easy.

Sample Image Below to help.

ARE THIRD PARTY CARDS COMPATIBLE WITH MY BLACKVUE?

BlackVue SD Cards are specifically designed for BlackVue dash cameras. At BlackVue Australia, we and the manufacturer only recommend the use of official Pittasoft/BlackVue SD cards.

Many third party cards are not designed for dash camera use and can therefore cause a lot of issue down the track. You may find using a third party card is not causing any problems for a few weeks until it dies.

You can end up spending more money going through third-party SD cards than you would by initially purchasing an official recommended BlackVue SD card. With any BlackVue SD card purchase in Australia you will receive a one year warranty.

BlackVue SD Card VS common third party SD cards

BlackVue 16.00GB

BlackVue 16GB SD Card Test Results

Sandisk 16.00GB

Sandisk Class 10 16GB SD Card Test Results

While we do receive both positive and negative feedback on all types of SD Cards, we have found, based on customer feedback, that the BlackVue brand of SD Cards are the most reliable and the most compatible to use with your BlackVue dashcam.

Another major benefit to using BlackVue SD Cards is that they come with a 1 year manufacturers warranty. Please feel free to contact us on 08 6267 5167 for any further clarification you may require.


CAMERA SAYS 'PLEASE CHECK THE SD CARD?'

If your camera is fairly new and this error message happens, it may be caused by a failed card or faulty unit. If the following recommendations do not work please contact us for a warranty replacement as soon as possible.

The most common fix for a 'please check the SD card' message is to format the SD card. To do this wait until the unit is on and operating and then hold down the WiFi button for a good 10 seconds, and shortly after a format of the SD card will begin. If you have the DR3500FHD, or other models, the format option is achieved by holding the Mic On/Off button down.

The manufacturer recommends the user format the SD card very 1-2 weeks. The process is very quick & easy as described above. Simply hold down the button for 12 seconds. NOTE: Your settings & preferences will NOT be lost when carrying out this format.

If the error still occurs - it could be as a result of the SD card being faulty in the camera. SD cards will usually last 12-14 months before a replacement is needed. Sometimes they can last as little as 6 months or 2+ years. In the event your SD card becomes faulty within the warranty period, it will be replaced free of charge. If outside of warranty a discounted price can be offered.

If trialling a new SD card does not correct the issue and the camera still gives this error message, the camera itself may be faulty, meaning it has lost the capability of loop recording due to a hardware issue. Please visit the warranty returns page to initiate a warranty claim for your camera.

HOW DO I CONNECT THE BLACKVUE TO MY SMARTPHONE?

The BlackVue DR500GW, DR550GW & DR650 Series cameras have built-in WiFi which allow them to connect to a smart phone or tablet device via the BlackVue application, which can be downloaded free from the Apple or Android app store. When connecting your camera to your phone/tablet device, please make sure that WiFi has been enabled on the camera and the phone. You then go into settings and find the signal of the camera i.e 'DR500GW WiFi'.

Use the default password 'blackvue' to connect to the camera. Once successfully connected to the camera via the WiFi connection you can then start the BlackVue application and log in to the camera to view footage, download footage, change settings and more.

  • Download and install BlackVue app on your smartphone.
  • To connect your smartphone to the BlackVue dashcam's Wi-Fi, stay near to the dashcam (the distance between the dashcam and the smartphone should not be more than 10m [32 feet])
  • Check if the Wi-Fi LED on the dashcam is ON or blinking. If it isn't, press the Wi-Fi button to turn it ON or restart the dashcam.

 

Video Tutorial:

 

Description:

1. Turn on the dashcam's Wi-Fi by pressing the Wi-Fi button.

2. Go to your smartphone’s Settings then select Wi-Fi, and turn on the Wi-Fi.

3. Choose your BlackVue dashcam from the network list. The dashcam’s default SSID begins
with its model number (e.g. DR650S-ABC123).

4. Enter the password (the default password ‘blackvue’) and tap Join / Connect.

5. Open the BlackVue app -> Select BLACKVUE WI-FI

 

     

 

 

UNIT SAYS 'INCORRECT PASSWORD'?

Sometimes if you have recently changed the password on your BlackVue unit smart-phones can get a cache error which causes them to say 'incorrect password' when you try to connect to the camera again. The most common fix for this issue is to delete the phones cached info on that wifi network. To do this tell your phone to 'Forget The Network' by clicking on that wifi network and selecting this option or an option that is similar.

By carrying out this step your phone the phone should now start from the beginning and connect to the Blackvue.

Use the default password 'blackvue' to connect to the camera. Once successfully connected to the camera via the WiFi connection you can then start the BlackVue application and log in to the camera to view footage, download footage, change settings and more.

If the above steps don't work, please also try the following:

1.  Turn off the dashcam and remove the microSD card from the dashcam.

2.  Insert the card into the microSD card reader and connect it to a computer.

3.  Run the BlackVue Viewer program.

4.  In BlackVue Viewer go to Settings (Windows) / Windows Viewer-> Preferences (Mac) to access the settings panel.

5.  Click the Wi-Fi  tab and under Login credentials click "Reset"

The password will be changed to the default password: blackvue

6.  Click Save & Close.

GETTING 'WIFI SIGNAL IS TOO WEAK' MESSAGE?

This message can sometimes be received on Samsung phones when trying to connect to the camera using the Android application. This can be caused by the phone trying to connect to the internet while connected to the cameras WiFi connection.

To fix this issue, disable 'Data Roaming' or 'App Data' on the phone. It should now connect the BlackVue dash cam

'CANNOT CONNECT TO BLACKVUE'?

This message can sometimes be received on smart phones when trying to connect to the camera using the WiFi feature. This can be caused when the user goes straight into the BlackVue App and tries to connect to the camera without going into settings first and connecting to the WiFi network of the BlackVue camera.

To fix this issue, please go into Settings on the phone then to WiFi networks. Just as you would connect to a home network, find the BlackVue SSID on the list of available WiFi networks and connect using the password 'blackvue'. Once connect go back to the App and you will find the phone is now able to connect to the BlackVue camera using the App.

REAR CAMERA IS NOT WORKING?

The rear camera on the DR550GW and the DR650GW can sometimes cease to work. This can be due to a couple of reasons;

  • The coaxial cable has been damaged
  • There is a small pin missing from the centre of the coax cable plug
  • The front camera is faulty and not providing power
  • Rear camera connection is poor

To resolve your rear camera issue please take initial steps to check the coax cable. There is a small pin on the inside of the connection which can sometimes snap off over time as a result of the cable being plugged in and out frequently. If you find this pin is missing, you can purchase additional coax cables from our web shop here: coax cable

If this pin on the cable end is still intact, we would suspect there is an issue with the front camera not providing power.

When sending the cameras back, please make sure both cameras (front and rear) are kept together so the serial numbers match up. We do not require any other components when returning cameras.

UNIT IS SPEAKING IN KOREAN LANGUAGE?

If your BlackVue camera suddenly begins speaking in a foreign language. This will most likely be Korean as it is the default language for the camera.

Please try carrying out a firmware re-install or update to fix this issue. This process is decribed in the points above.

If carrying out a firmware update does not fix the issue, please send the unit back to us with a copy of your receipt and a description of the faulty for a warranty claim.

UNIT KEEPS RESTARTING?

If the camera is restarting after being initially powered on. It can be due to a faulty SD card or file issues on the SD card. Please format the SD card completely and re-insert the card back into the camera.

If this problem re-occurs and is not fixed by formatting the card - please send your unit back for a warranty repair.

TIME & DATE ARE INCORRECT?

BlackVue systems use a RTC (Real Time Clock) internal battery to maintain an accurate time & date. If there is an issue with system or the RTC has come to the end of its life, the time & date may go out of sync. There are a couple of procedures you can try to rectify this issue before proceeding with a warranty claim.

1. Download the Timeset.exe program from our downloads page here , once downloaded insert the cameras SD card into your computer and run this program. Set the correct time and re-insert the sd card back into the camera. This method is only possible with Windows computers.

2. If option 1 is not successful, please try the follow; Run the camera as normal and wait till the GPS is fully connected (ie after 10mins of driving), once connected press & hold the Wifi button for a good 10 seconds and release. This will initialise a system format and also tell the system to calibrate the time. This may fix the time in your circumstance.

If the above procedures do not work in fixing your time & date issue please contact us to make a warranty claim.

HOW OFTEN SHOULD I FORMAT THE SD CARD?

It is recommended that you format the sd card at least on a fortnightly basis, this ensures you minimise the risk of potential errors the card may run into after an extended amount of use.

Formatting the SD card is very easy to do and takes only a minute to complete. Simply hold down the WiFi button or Mic on/off button for 10-12 seconds and wait for the beep sound. Then allow the camera to carry out a format and you're done! The BlackVue camera will put the files needed back onto the SD card and your previous settings will not be lost. Easy!

CAN I MOUNT THE CAMERA BEHIND THE CARS TINT STRIP?

It is recommended that you mount the camera high & centre of the windscreen, you can also mount camera behind the cars tint strip to make the installation more discrete, and reducing the amount of direct sun that the camera is exposed to. So yes, you can definitely mount the camera behind the cars tint strip, we recommend positioning it in such a way that the cameras lens sits just below the strip, so the footage is not impacted by the colour/shade of the tint strip.

If you experience GPS difficulties after mounting the camera behind the tint ribbon, this may be due to interference if your tint strip uses metallic in it. Please try mounting the camera in an open area to re-test the GPS signal.

DO I NEED TO UPDATE THE FIRMWARE REGULARLY?

It is not essential to update the cameras with the latest firmware, however it is recommended to do so when new updates come out. New firmware updates contain improvements to the performance of the car camera and also reduce the risk of issues occurring with the camera. Please check our downloads page for the latest firmware. If you require assistance on updating your camera, please visit our support centre.

HOW DO I REMOVE THE CAMERA BRACKET FROM MY WINDSCREEN?

The brackets are stuck on using high quality 3M adhesive tabs, these can be removed which means they are not a permanent mount. To remove the bracket from your windscreen, simply twist the bracket left & right until the tape starts to give way. The bracket should slowly remove from the glass, you can then use a spare adhesive tab to remount the camera.