FAQ

WHAT IF I BUY A CAMERA AND IT IS FAULTY ON ARRIVAL?

A BlackVue product is considered DOA (Dead on Arrival) if it shows symptoms of a failure, or is discovered to be broken or defective when first taken from its packaging. A BlackVue Australia Customer Service Representative will provisionally determine whether the Product is DOA. A photo may be requested to assist with the assessment of your claim. If the customer receives a DOA product it will generally be replaced with another product of the same model. BlackVue Australia will offer to pay for the postage costs to have the unit returned to our office or will provide a shipping label if requested and if the product is within warranty. The replacement unit will be dispatched as soon as the faulty product has been received.

For more information on our policies please visit our terms & conditions page.

WHERE DO I SEND PRODUCTS FOR A WARRANTY CLAIM?

If you purchased your car camera product from BlackVue Australia directly, or from one of our dealers, you will qualify for a full 12 month repair/replacement warranty for your system. To submit a warranty return, please follow the steps on our warranty page

Please also include a copy of your purchase receipt from your supplier to ensure your warranty claim is not delayed.

Products should be sent to:

BlackVue Returns

PO Box 1580, Osborne Park

Western Australia, 6916

Please include a copy of your receipt from your supplier, a return address, and a description of the issues you're having. This will ensure your claim is dealt with quickly and correctly.