SUPPORT

Warranty & Returns

Here you will find the exact procedure you need to follow to make a successful warranty claim for your product purchased from Auto BlackBox Pty Ltd (BlackVue Australia).

 |  BlackVue Australia offers a 2 Year Limited Warranty on all DR650S, DR750S, DR590, and DR900S camera purchases which begins from the date of purchase.
    NOTE: THIS DOES NOT INCLUDE ACCESSORIES OR SD CARDS

 |  BlackVue Australia offers a strict 1 Year Warranty accessory purchases, which begins from the date of purchase. Accessories are any additional BlackVue parts which are not cameras.

 |  The 2 Year Limited Warranty was introduced from the 1st of June 2017 for any new purchases for the DR650S and DR750S models. Purchases before the 1st of June 2017 have a 1 Year Warranty.
    

Products must be purchased from an authorised Australian dealer to be eligible for our warranty and support program. 

This procedure governs all products sold by us and extends to our dealer network who supply our products. If you require a BlackVue Cloud upgrade, then please follow the procedure below and specify on the RMA form "Cloud Upgradeā€. 

Cloud Upgrades are free of charge, where freight must be paid for by the sender.

BlackVue Australia/Auto BlackBox Pty Ltd offers an exchange of faulty products, under the condition the faulty product is not physically/cosmetically damaged.


Procedure

The BlackVue Australia warranty procedure is a seamless process. We have full time staff trained to deal with any technical issues you may encounter, who also work around the clock to provide the best possible service.

In order to streamline your warranty claim, we have created this quick six step guide to help clear up any potential confusion and provide you with the exact steps that are required in order to lodge a claim. If you have any comments or feedback regarding the process, please let us know via our Contact Form. Your input is greatly appreciated.

This procedure is also necessary to follow 

To ensure we can provide you with the best possible service and fastest turn around time, please make sure that the steps below are correctly followed:

Note: make sure you read the important steps below as well.

1 Go through and double check the FAQ Page to see if an answer to your issue already exists.

2 Download and print out the Warranty Returns Form from our downloads page or use the link.

3 Complete and return the Warranty Form with your faulty product using the given address on the form.

4 If your product is out of warranty, please contact us using our Contact Form and our team will get back to you as soon as possible.

5 Once we receive the faulty goods, BlackVue Australia will process your return and contact you to advise you of the outcome.

6 BlackVue Australia allows 2-14 Business days upon receival to process your claim and provide a response, on a case by case basis.


Press to generate a reference number:

   

Important

  • Most issues can be fixed with a simple SD Card Format or Firmware Upgrade.
  • Make sure any 2CH camera is returned with both the front and rear camera. Brackets and cables are not required with your return unless specified.
  • Ensure the form is filled out correctly and that all of the instructions are correctly followed.
  • You must include a proof of purchase with your return. This will allow us to suitably process your claim, as products without proof of purchase are automatically deemed out of warranty.
  • Power Magic Pro modules can be inspected and tested by BlackVue Australia/Auto BlackBox. If the module is not faulty, there will be a $20.00 inspection and return freight charge.
  • Refurbished unit exchanges have a strict 3 month warranty and are only offered in certain circumstances. Please refer to