Here you will find the exact procedure you need to follow to make a successful warranty claim for your product purchased from Auto BlackBox Pty Ltd (BlackVue Australia).
Products must be purchased from an authorised Australian dealer to be eligible for our warranty and support program.
This procedure governs all products sold by us and extends to our dealer network who supply our products. If you require a BlackVue Cloud upgrade, then please follow the procedure below and specify on the RMA form "Cloud Upgrade”.
Cloud Upgrades are free of charge, where freight must be paid for by the sender.
BlackVue Australia/Auto BlackBox Pty Ltd offers an exchange of faulty products, under the condition the faulty product is not physically/cosmetically damaged.
The BlackVue Australia warranty procedure is a seamless process. We have full time staff trained to deal with any technical issues you may encounter, who also work around the clock to provide the best possible service.
In order to streamline your warranty claim, we have created this quick six step guide to help clear up any potential confusion and provide you with the exact steps that are required in order to lodge a claim. If you have any comments or feedback regarding the process, please let us know via our Contact Form. Your input is greatly appreciated.
This procedure is also necessary to follow
To ensure we can provide you with the best possible service and fastest turn around time, please make sure that the steps below are correctly followed:
Note: make sure you read the important steps below as well.
1 Go through and double check the FAQ Page to see if an answer to your issue already exists.
2 Download and print out the Warranty Returns Form from our downloads page or use the link.
3 Complete and return the Warranty Form with your faulty product using the given address on the form.
4 If your product is out of warranty, please contact us using our Contact Form and our team will get back to you as soon as possible.
5 Once we receive the faulty goods, BlackVue Australia will process your return and contact you to advise you of the outcome.
6 BlackVue Australia allows 2-14 Business days upon receival to process your claim and provide a response, on a case by case basis.