Warranty Returns & Support - BlackVue Australia

Warranty Claim Form

In order to make a BlackVue Warranty claim, please compete the form below.

A copy of your customer invoice must be included, otherwise your return may be deemed out of warranty.
Missing items can delay the RA process and or any repairs required with your BlackVue dash camera systems.
Auto BlackBox has no liability for 3rd-party micro/standard SD cards returned to us for inspection, and may refuse testing of 3rd-party memory cards unless specified otherwise.

Download an offline version for offline processing requirements HERE.

Full Name (Required)
Contact Phone Number (Required)
Email (Required)
Select your Retailer
: Address
Street Address (Required)
City (Required)
State / Province (Required)
Postcode (Required)
: Camera Details
Model
Serial No. (Required)
Fault Description (Required): note: accessories such as cables and boxes, are not required to be sent back with the camera.
Your Return Reference No. (Required)
: Upload Receipt
(Required): Choose File
10MB maximum filesize. Allowed file extensions: jpg, jpeg, gif, png, pdf & docx.
: Terms
: I acknowledge that I have read and understood the (Required)
terms and conditions of the product warranty.

Here you will find the exact procedure you need to follow to make a successful warranty claim for your product purchased from Auto BlackBox Pty Ltd (BlackVue Australia).

BlackVue Australia offers a 2 Year Limited Warranty on all DR650S, DR750S, DR590, and DR900S camera purchases which begins from the date of purchase.
NOTE: THIS DOES NOT INCLUDE ACCESSORIES OR SD CARDS
BlackVue Australia offers a strict 1 Year Warranty accessory purchases, which begins from the date of purchase. Accessories are any additional BlackVue parts which are not cameras.
The 2 Year Limited Warranty was introduced from the 1st of June 2017 for any new purchases for the DR650S and DR750S models. Purchases before the 1st of June 2017 have a 1 Year Warranty
Products purchased direct from www.blackvue.com (manufacturers website) are not covered with warranty from BlackVue Australia.

Products must be purchased from an authorised Australian dealer, within Australia to be eligible for our warranty and support program.

This procedure governs all products sold by us and extends to our dealer network who supply our products. If you require a BlackVue Cloud upgrade, then please follow the procedure below and specify on the RMA form "Cloud Upgrade”.

Cloud Upgrades are free of charge, where freight must be paid for by the sender.

BlackVue Australia/Auto BlackBox Pty Ltd offers an exchange of faulty products, under the condition the faulty product is not physically/cosmetically damaged.

Important

Most issues can be fixed with a simple SD Card Format or Firmware Upgrade.
Make sure any 2CH camera is returned with both the front and rear camera. Brackets and cables are not required with your return unless specified.
Ensure the form is filled out correctly and that all of the instructions are correctly followed.
You must include a proof of purchase with your return. This will allow us to suitably process your claim, as products without proof of purchase are automatically deemed out of warranty.
Refurbished unit exchanges have a strict 3 month warranty and are only offered in certain circumstances. Please refer to

SUPPORT

Warranty Claim Form

Address

Camera Details

Upload Receipt

Terms

Terms and Conditions

Important