BlackVue App Update – Coming Soon!

A new BlackVue app update is coming! In early April 2025, the BlackVue app will be receiving an overhaul to improve user experience, playback of footage, retrieval of footage and general app ease of access. This update will include several new features as well as redesigns of existing features to make the app faster to review footage and easier to navigate.

What does this mean for Australian users?

Users in Australia will be pleased to see changes that allow you to access your camera’s Playback and Live-view from the first home screen, making it easier to install your camera and download important videos when they occur. There are a number of quality-of-life upgrades too that now allow you to more easily filter by video types and dates when you review your footage for important events, show when you’ve already watched a video, and more.

The app previously had several different pages and buttons required to access various features, but these new improvements now make using the app much more seamless by relocating these features to be accessible from the very first screen after your camera is added. An account is now needed to be created or logged into to view your camera via the BlackVue app, the camera can then be added via seamless pairing or direct wi-fi connection and from there you can more easily connect and make full use of your camera’s premium features with the newly improved app.

The steps required to connect to your camera or add it for the first time have also been reduced so it’s easier to add cameras to the app, review video clips, download videos, pair a BlackVue battery pack, or add the camera to the cloud. When you first add a camera, you will need an internet connection on your mobile phone which then adds and saves the camera to your account for ease of access any time you log-in and enables the use of an offline mode even if there isn’t internet available later when you have to retrieve any important footage.

The new Camera Card interface lets you access all of the most important features from the Cameras tab.

Major Changes

• Improved home-screen user interface.
  • A new “camera card” interface provides quick and easy access to key features right from the Cameras tab.
  • The navigation bar now includes direct access to your cloud storage.
  • Helpful ‘tips’ buttons located throughout the new app help explain the app functions.
  • No longer shows “Cloud Connection Steps 1 of 2”, even if not using the cloud.

• Improved video playback list user interface.
  • Indication of which videos you’ve already reviewed.
  • Clear video quality indicators.
  • A more streamlined video title format.

• First-time account log-in and adding of cameras to app requires internet then has offline mode.
  • The process of registering your camera and connecting it to the cloud has been simplified.
  • Logging into the app is required instead of the previous wi-fi mode.
  • Adding a camera for the first time requires internet.
  • Compatible BlackVue Batteries can now be paired without requiring a BlackVue Cloud connection.
  • All BlackVue cameras will immediately receive 1GB of storage on the new ‘My drive” feature and can be upgraded to 5GB if you later choose to connect your dash cam to BlackVue Cloud even on the free BlackVue cloud plan.
  • Videos can be uploaded to your ‘My Drive’ storage via the app even when not cloud connected and in direct wi-fi connection to your camera.

• Quality of life upgrades.
  • Future BlackVue dash cam models can be registered using a QR scan feature.
  • Users can now “Skip” or “Rewind” on each video instead of having to return to the playback screen to play the next video.
  • Videos can be deleted while connected via a Wi-Fi connection.
  • For iOS users: Maps will be available during Wi-Fi connected video playback.
  • For large fleets or users using the current “FLEET” subscription

• The “FLEET” subscription will soon be replaced by the “FLEETA” service.
  • “FLEETA” users will have a dedicated “FLEETA” app designed for fleet tracking and reporting.
  • The current BlackVue app will be for users who do not use a cloud subscription, use the free cloud plan, lite cloud plan, or smart cloud plan.

You can skip between videos in playback mode by pressing each arrow without going back to the video list.

Questions and application help

Our local customer support team is always standing by to assist if you have any questions about the new app, how to take full advantage of its new features, or if you encounter any issues.

As this new and improved app is launched our team will also be creating step-by-step guides for our community of users across iOS phones, android devices and for cloud connections.

We will also be collating customer feedback to share with the app developers and manufacturer so that we can always advocate for users within Australia and strive to deliver a high-level product and service.

Some features of the new BlackVue app such as GPS playback while streaming videos (for iOS users) may require the camera to receive a firmware update. To do this make sure you are in the car with the camera powered on, select the “More” button with three dots, and then select “Remote Firmware Update” to start the process.

If you have any questions on how to use the new app or you would like some help getting connected once the app is released, you can contact our support team for a friendly chat. You can reach us via email at [email protected] or by calling our friendly team on 1300 967 777 9am-5pm Monday to Friday (AWST, excluding Public Holidays).

Sometimes app releases can have bugs, speed-bumps, or features you might not prefer, and although we’ve received positive feedback we encourage all feedback and suggestions to be shared with the app developer by emailing “[email protected]”. 

The information contained in this article is up to date at the time of publication, the 17th of March 2025 but may become outdated as new app updates are periodically released.